Terms & Conditions

This page is still a draft outline. Nothing on it has been reviewed by a lawyer and nothing on it is binding. Please do not rely on it until the final version is published. If you have a question in the meantime, message us on WhatsApp.

The outline below marks the sections that must be written before this can be published as real terms and conditions.

What the service is

Explain that Velora arranges reservations rather than owning the properties, and what that means for a guest.

How a booking is confirmed

Walk through the sequence from request to confirmation, and say when a booking becomes binding.

Prices, taxes, and fees

State what a nightly rate includes, what it does not, and the currency used.

Payment

List accepted methods, the payment deadline, and what happens when it passes.

Guest obligations

Cover check-in rules, identification, guest counts, and anything else properties require.

Limits of liability

Set out the limits of Velora's responsibility for what happens at a property.

Governing law

Name the jurisdiction and how disputes are resolved.